Plain version: we only text people who asked us to, it is 3 to 5 messages per repair job, replying STOP stops everything immediately, and your number is never sold or shared with anyone for marketing.
This policy covers SMS and MMS text messaging between Dent Time LLC and its customers. Dent Time LLC operates from 2120 W. Mission Rd. #240, Escondido, CA 92029, and can be reached at 858-408-6200, 800-420-3368, or denttime@gmail.com.
Text messaging is central to how we work. Most estimates start with a customer texting photos of the damage, so it is worth being clear about how consent, frequency, and opting out actually work.
We only text people who have asked us to. Consent is given in one of these ways:
We do not buy phone number lists, and we do not text people who have not contacted us.
Reply STOP to any message and all messages stop. That is the whole process, and it takes effect immediately.
Reply HELP to any message for assistance or for information on how to opt out.
Once you opt out, we do not send further messages unless you opt back in yourself, for example by texting us again about a new repair.
Messages relate to your repair. Estimates and quotes, scheduling and confirmations, arrival updates, questions about the damage, invoices and receipts, and a follow-up after the work is done.
Message frequency does not exceed 3 to 5 messages per repair job, unless you start a longer conversation with us or ask us to send more.
We do not send marketing blasts, and we do not text you about unrelated offers.
Message and data rates may apply, depending on your mobile carrier and your plan. Dent Time does not charge you for text messages.
Messaging is supported on major US carriers. Carriers are not liable for delayed or undelivered messages.
Dent Time does not sell or share personal data, phone numbers, or customer information with third parties for marketing purposes.
Mobile opt-in data and consent are never shared with any third party for their own marketing.
The only parties who handle your number are the service providers that make the messaging work, such as our telephone and messaging platform, and they handle it solely to deliver our messages to you.
Photos sent by text are used to assess the damage, produce your estimate, and plan the repair. They are stored securely and used only to serve you.
We will not use a photo of your vehicle publicly without asking you first, and saying no changes nothing about your repair or your price. Full detail is in our privacy policy.
Customer data is stored securely and used solely to provide customer service and to communicate repair status. Access is limited to the people who need it to do the work.
For anything about messaging, consent, or your data, call 858-408-6200 or email denttime@gmail.com. A person will answer.
Reply STOP to any text and everything stops immediately. Reply HELP for help. Related: our privacy policy and terms of service.